Mushure memakore ekukura, theCall CenterZvishoma nezvishoma zvinova chinongedzo pakati pemabhizimisi nevatengi, uye vanoita basa rakakosha mukuwedzera kuvimbika kwevatengi uye kubata hukama hwevatengi. Nekudaro, muchikamu cheInternet ruzivo, kukosha kwenzvimbo yekufona hakuna kubhinywa zvakakwana, uye haina kuchinja kubva kune imwe mari yemutengo kuenda kunzvimbo ye purofiti.
Kwendefa rekufona, vanhu vazhinji havasi vasingazivikanwe, inzira yakazara yebasa rebasa kuti mabhizinesi anoshandisa tekinoroji yemazuva ano yekukurukurirana kubata nevatengi. Mabhizinesi anoisa nzvimbo dzekufona kuti upe mhando yepamusoro, yakakwira inoshanda uye ese-matende-matende masevhisi, kuitira kuti uwane chinangwa chekudzora mari uye kuwedzera purofiti.
Nhasinzvimbo dzekufonahavasisiri mashoma kumasevhisi efoni, asi akashanduka kupinda munzvimbo dzekutaurirana kwevatengi. Kwete izvozvo chete, maererano neTekinoroji, nzvimbo yekufona yakazopindirawo mazera mashanu ehuwandu hwekuvandudzwa, uye chestration chizvarwa chechikepe chekufona chiri mune yekusimudzira nhanho.
Chizvarwa chekutanga cheConder Center tekinoroji iri nyore, yave yakaenzana nefoni inopisa, iyo inoratidzwa nemutengo wakaderera, kudyara kudiki, basa rimwe chete, degree rakaderera remotokari, uye rinogona kungopa masevhisi ebhuku.
Kune chizvarwa chechipiri chenzvimbo dzekufona, vakatanga kushandisa tekinoroji yakawanda yemakomputa, vakadai saDatabase kugovana, izwi rekutakura mazwi, uye zvichingodaro, neyekukosha kwechilitform yeposvo uye software yekushandisa. Nekudaro, izvo zvakashata ndezvekushanduka-tsika, kusachinjika kusimudzira, zvakakwirira zvekuisa mari, uye telecommunication hardware uye hardware hardware yakazvimiririra yega yega.
Chinhu chakanyanya kukosha chechizvarwa chechizvarwa chechiRudzi rwekufona ndiko kusuma kweCTI tekinoroji, iyo inoita shanduko yayo yekukwana. CTI tekinoroji inovaka bhiriji pakati pefoni uye makomputa, kuita kuti vaviri ava vave vese, uye ruzivo rwevatengi runogona kuve rwunoratidzwa muhurongwa hwebasa.
Iyo yechizvarwa chechizvarwa chechikepe chechikepe chinonzi softswitch based call Center uko iyo Dreval Rukova uye Media Stream dzakaparadzaniswa. Kuenzaniswa nezvizvarwa zvitatu zvakapfuura, chizvarwa chechina chefoni yekufonera Hardware kushandiswa kwakanyanyisa kuderedzwa, kuderedza mari yekushandisa uye yekuchengetedza.
Chishanu chechizvarwa chechikepe chekushambadzira, chiri mune yekushambadzira nhanho, nzvimbo yekufona yakavakwa neIP yekukurukurirana tekinoroji uye IP Izwi seinzwi rekushandisa semukuru. Kuburikidza nekutanga kweTekinoroji yeIP kutaurirana, iyo mushandisi yekuwana nzira inofumiswa, isisiri yakaganhurirwa nenzira yefoni, uye mari yekuisa uye yekushandisa yakadzikira. Musiyano mukuru, hongu, kubatana kwezwi uye data.
Mumakore achangopfuura, kukurumidza kukura kweInternet tekinoroji, gore computer, hunyanzvi hwekunyepedzera uye kumwe kukurumidza kusimuka, kune iyo call center yekufungidzira nzvimbo yekufungidzira kuti ifambe mberi. Zvinogona kufanotaurwa kuti mune ramangwana, nzvimbo dzekufona dzinokudziridza kune automation uye dzichawedzera, uye panguva imwe chete ichava nemakomputa yechinyakare, uye pesvedzero yavo yemabhizinesi iri kuwedzera kuwedzera.
Call Center ndiyo ramangwana rekusimudzira maitiro, ruzha ruzha runodzungudza musoro pane zvakaringana munzvimbo ine ruzha, isu tichangobva kutangisa mari yekufonaZvinopindira musoro.
Kutumira Nguva: Dec-16-2023
