Mushure memakore ebudiriro, thecall centrezvishoma nezvishoma yave chinongedzo pakati pemabhizinesi nevatengi, uye inoita basa rakakosha mukusimudzira kuvimbika kwevatengi uye kutonga hukama hwevatengi. Nekudaro, muzera reruzivo rweInternet, kukosha kwenzvimbo yekufona hakuna kubatwa zvizere, uye haina kushanduka kubva kune inodhura nzvimbo kuenda kune purofiti.
Kune nzvimbo yekufona, vanhu vazhinji havana kujaira, izere ruzivo sevhisi sevhisi iyo mabhizinesi anoshandisa yemazuva ano yekutaurirana tekinoroji kudyidzana nevatengi. Mabhizinesi anomisa nzvimbo dzekufona kuti dzipe mhando yepamusoro, kunyatsoshanda uye masevhisi ese, kuitira kuti azadzise chinangwa chekudzikisa mutengo uye kuwedzera purofiti.
Zvanhasicall centershaachaganhurirwe kumasevhisi ekutengesa parunhare, asi ashanduka kuita nzvimbo dzekuonana nevatengi. Kwete izvozvo chete, maererano netekinoroji, nzvimbo yekufona yakamboitawo zvizvarwa zvishanu zvehunyanzvi, uye yazvino yechizvarwa chechishanu yekufona centre iri mudanho rekusimudzira.
Chizvarwa chekutanga chetekinoroji yekufona iri nyore, yakada kuenzana nefoni hotline, iyo inoratidzwa nemutengo wakaderera, mari shoma, basa rimwechete, dhigirii yakaderera ye otomatiki, uye inogona kungopa mabasa emaoko.
Kuchizvarwa chechipiri chekufonera nzvimbo, yakatanga kushandisa yakawanda yekombiyuta yekombiyuta, yakadai sekugoverana kwepa database, inzwi remhinduro otomatiki, uye zvichingodaro, nepuratifomu yakakosha yehardware uye software yekushandisa. Zvisineyi, zvinoipira kusachinja-chinja, kukwidziridzwa kusingachinji, mitengo yakakwira yekupinza, uye nharembozha Hardware uye komputa hardware zvichiri zvakazvimirira kubva kune imwe neimwe.
Chinhu chakanyanya kukosha chechitatu chizvarwa chekufona nzvimbo ndiko kuunzwa kweCTI tekinoroji, inoita shanduko yayo yemhando. CTI tekinoroji inovaka bhiriji pakati penharembozha nemakomputa, ichiita kuti maviri ave akazara, uye ruzivo rwevatengi runogona kuratidzwa zvakafanana muhurongwa, kuvandudza zvakanyanya kushanda zvakanaka.
Yechina chizvarwa chekufona nzvimbo ndeye softswitch yakavakirwa call centre uko control rwizi uye midhiya rwizi zvakapatsanurwa. Kuenzaniswa nezvizvarwa zvitatu zvakapfuura, chizvarwa chechina chekushandisa call centre hardware yakaderedzwa zvakanyanya, zvakanyanya kuderedza kushanda nekugadzirisa mari.
Yechishanu chizvarwa chekufona, iyo parizvino iri mudanho rekusimudzira, inzvimbo yekufona yakavakwa neIP yekutaurirana tekinoroji uye IP izwi seyo huru yekushandisa tekinoroji. Kuburikidza nekuunzwa kweiyo IP yekutaurirana tekinoroji, iyo mushandisi yekuwana chiteshi inopfumiswa, haichaganhurirwe kunharembozha, uye mari yekupinda uye yekushandisa inoderedzwa. Musiyano mukuru, hongu, ndiko kubatanidzwa kwezwi uye data.
Mumakore achangopfuura, kukurumidza kukura kweInternet tekinoroji, cloud computing, artificial intelligence uye kumwe kukurumidza kusimuka, kuenda kunzvimbo yekufona kuunza yakakura yekufungidzira nzvimbo, kukosha kwenzvimbo yekufona kuti iwedzere kuongororwa. IT inogona kufanotaurwa kuti mune ramangwana, nzvimbo dzekufona dzichavandudza otomatiki uye virtualization, uye panguva imwe chete inovandudza neyakajairwa komputa IT masisitimu, uye pesvedzero yavo muzviitiko zvebhizinesi iri kuwedzera.
Call Center ndiyo yeramangwana budiriro maitiro, yakanaka ruzha kudzima mahedhifoni inodarika kukosha munzvimbo ine ruzha, isu nguva pfupi yadarika takatanga inodhura-inoshanda call centre.ENC headset, C25DM, Dual maikorofoni ruzha kudzima, kusefa 99% ruzha.
Nguva yekutumira: Zvita-16-2023
