Sei ma call center agents vachishandisa mahedhifoni?

Call Center vamiririri vanoshandisa mahedhifoni nekuda kwezvikonzero zvakasiyana-siyana zvinoshanda izvo zvinogona kubatsira vese vamiririri ivo pachavo uye kugona kwese kweiyocall centreoparesheni. Heano zvimwe zvezvikonzero zvakakosha nei vamiririri vekufona vachishandisa mahedhifoni:

Kushanda Kwemaoko Kwemaoko: Mahedhifoni anobvumira vamiririri vekufona kuti maoko avo asunungurwe kunyora manotsi, kuwana ruzivo pakombuta, kana kushandisa mamwe maturusi pavanenge vachitaura nevatengi. Izvi zvinobatsira vamiririri kuita multitask zvinobudirira panguva yekufona.

call center headset

Yakavandudzwa Ergonomics: Kubata nharembozha kwenguva yakareba kunogona kukonzera kusagadzikana kana kunetseka pamutsipa, bendekete, uye ruoko. Headsets inobvumira vamiririri kuchengetedza zvakanyanya ergonomic posture panguva yekufona, kuderedza njodzi yekudzokorora kukuvara kwekunetseka.

Zvirinani Kufona Hunhu: Mahedhifoni akagadzirwa nekudzima ruzhamaficha anobatsira kuvharira kunze ruzha uye kuve nechokwadi chekukurukurirana kwakajeka pakati pemumiririri nemutengi. Izvi zvinogona kutungamira kune yakagadziridzwa mhando yekufona uye kugutsikana kwevatengi.

Kuwedzera Kugadzirwa: Nehedhiseti, vamiririri vanogona kutora mafoni zvakanyanya uye kubata yakakwira vhoriyamu yekufona mukati mekuchinja kwavo. Ivo vanogona zvakare kukurumidza kuwana ruzivo pakombuta yavo vasina kusungirirwa kune ruoko rwefoni.

Mobility: Vamwe vamiririri venzvimbo dzekufona vangangoda kufamba-famba munzvimbo yavo yebasa kana hofisi vachifona. Mahedhifoni anovapa kuchinjika kwekufamba vakasununguka pasina kurambidzwa netambo yeruoko.

Unyanzvi: Kushandisa mahedhifoni kunogona kuendesa pfungwa yehunyanzvi kune vatengi, sezvo zvichiratidza kuti mumiririri akanyatso kutarisana nekufona uye akagadzirira kubatsira. Inobvumirawo vamiririri kuchengetedza maziso nevatengi mukusangana-kutarisana.
Pakazere, kushandiswa kwemahedhiseti munzvimbo dzekufona kunogona kubatsira kukwirisa mashandiro emumiririri, kunatsiridza mhando yebasa revatengi, uye kuwedzera kushanda kwese kwenzvimbo yekufona.

Mahedhifoni anopa akawanda mabhenefiti:

Ivo vanobvumira vashandi venzvimbo yekufona kuti vaise maikorofoni chinzvimbo saka inotora izwi ravo zvakanyanya uye haifanire kunetseka pamusoro payo kuchinja.

Vanobvumira vashandi veku call centre kunyora manotsi uye kunyora nyaya yacho kana iri service service yevatengi kana technical support centre sezvandakashanda, nyora odha yekutengesa, tsvaga ruzivo rweakaundi, nezvimwe. Kana tikashandisa handset, taizoda kutaipa ruoko rumwe rwusina kunaka kana kubata chibatiso pakati pemutsipa nepfudzi izvo zvingangove zvisina kugadzikana mushure memaawa masere, asi ruoko runogona kunge rusiri munzvimbo yakakwana yekuti munhu watiri kutaura naye atinzwe kana isu tinzwe. ivo.

Kushandisa nharembozha kwaizosimudza ruzha rwese rwakatipoteredza, saka vanhu vari mumacubicles kudivi redu uye pamwe kure kure, chero munhu anofamba pedyo nesu uye kutaura anogona kukanganisa hurukuro yedu, nezvimwe.

Call Center vamiririri vanoshandisamahedhifonikutaurirana nevatengi parunhare kana nedzimwe nzira dzekutaurirana, senge chat kana vhidhiyo. Headsets inobvumira vamiririri kuve nemaoko-isina kutaurirana uye kushandura zviri nyore pakati pekufona, izvo zvinovandudza kushanda zvakanaka uye kuderedza njodzi yekudzokorora kukuvara kwekutambudzika. Pamusoro pezvo, mahedhifoni anowanzo kuve neruzha-kudzima maficha, ayo anogona kubatsira kudzikisira ruzha rwekumashure uye kunatsiridza huwandu hwekufona.

Kana iwe uchitsvaga yakanaka yemhando yekufona centre headset, tarisa iyi:https://www.inbertec.com/ub810dp-premium-contact-center-headset-with-noise-cancelling-microphones-2-product/


Nguva yekutumira: Jun-07-2024